Frequently Asked Questions
Everything you need to know about your Rutsu experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since Rutsu focuses on contemporary silhouettes, we recommend measuring your favorite garment and comparing it to our chart for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic or international return.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout if you need your items sooner. You will receive a tracking link via email once your order departs our warehouse.
Are your materials sustainably sourced?
At Rutsu, quality and ethics go hand-in-hand. We prioritize organic cotton, recycled polyester, and low-impact dyes in our collections to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options through Klarna.
How should I care for my Rutsu garments?
To preserve the longevity of your clothing, we recommend washing in cold water and air drying. Specific care instructions are located on the internal care label of each piece.